Panel One Automotive Services | Replacement & Car Hire

1. Who is eligible for a replacement vehicle?

Replacement vehicles are available for not-at-fault drivers with a valid driver licence and meeting minimum age requirements.
2. How do I get a replacement vehicle?

Simply provide your accident details, other driver information, and your repairer’s details. We’ll confirm eligibility and arrange delivery.
3. How long can I keep the replacement vehicle?

You can use the vehicle while your car is being repaired. In the case of a total loss, you can keep it until settlement is completed.
4. What do I need to provide when hiring a vehicle?

A valid driver licence, proof of age, and, for insurance hire, the other driver’s details and repairer information.
5. Do you deliver the vehicle?

Yes — we can deliver and collect the vehicle at your location for convenience.

6. Are there any costs to me?

No — for not-at-fault drivers, costs are recovered directly from the at-fault party’s insurer.
7. What types of vehicles do you provide?

We provide passenger, luxury, and commercial vehicles, including brands like Toyota, BMW, Mercedes-Benz, and Maserati.
8. Can I rent a vehicle if I’m not involved in an accident?

Yes — we also offer professional vehicle rental for general use.
9. Who is responsible for fines or tolls?

The driver is responsible for any fines, tolls, or penalties incurred during the hire period.
10. What happens if my car is not repairable?

If your vehicle is a total loss, we continue to provide a replacement until your insurance settlement is complete.

Accident Replacement